Your privacy is important to us. This Privacy Policy explains how Sunhound collects, uses and protects your personal information when you browse our website or purchase our products.
We may collect your name, email address, shipping address, payment information and order history.
We implement industry-standard security practices to protect your information.
Questions? Contact us anytime.
Your privacy is important to us. This Privacy Policy explains how Sunhound collects, uses and protects your personal information when you browse our website or purchase our products.
We may collect your name, email address, shipping address, payment information and order history.
We implement industry-standard security practices to protect your information.
Questions? Contact us anytime.
Choosing the right size helps ensure your dog stays comfortable and enjoys every adventure. Our products are designed to provide a secure fit while allowing freedom of movement.
Compare your measurements with the size chart available on each product page. If your dog falls between two sizes, we generally recommend choosing the larger size for a more comfortable fit.
If you're unsure which size is right for your dog, our team is happy to help. Contact us before placing your order, and we'll be glad to recommend the best fit based on your pet's measurements.
Sunhound products are shipped directly from our network of trusted suppliers, so delivery windows vary by item. You'll always see the estimated delivery date for your specific product at checkout before you pay.
General ranges: items shipping from within the US typically take 5–10 business days; items shipping internationally typically take 10–30 business days.
Once your order ships, you'll receive a tracking number by email.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at rudelvysma92@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at rudelvysma92@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at rudelvysma92@gmail.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
How to Start a Return
To request a return, please contact us at rudelvysma92@gmail.com.
If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items returned without first requesting authorization will not be accepted.
Damages and Issues
Please inspect your order as soon as it arrives. If your item is defective, damaged, or you received the wrong product, contact us immediately so we can evaluate the issue and make it right.
Non-Returnable Items
Certain items cannot be returned, including:
If you have questions about a specific product, please contact us before requesting a return.
Exchanges
The fastest way to receive a different item is to return the original product. Once your return is approved, you can place a new order for the replacement item.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing justification. Returned items must be unused, in their original condition and packaging, with tags attached and accompanied by proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be processed automatically to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at rudelvysma92@gmail.com.
