Your privacy is important to us. This Privacy Policy explains how Sunhound collects, uses and protects your personal information when you browse our website or purchase our products.
We may collect your name, email address, shipping address, payment information and order history.
We implement industry-standard security practices to protect your information.
Questions? Contact us anytime.
Your privacy is important to us. This Privacy Policy explains how Sunhound collects, uses and protects your personal information when you browse our website or purchase our products.
We may collect your name, email address, shipping address, payment information and order history.
We implement industry-standard security practices to protect your information.
Questions? Contact us anytime.
Choosing the right size helps ensure your dog stays comfortable and enjoys every adventure. Our products are designed to provide a secure fit while allowing freedom of movement.
Compare your measurements with the size chart available on each product page. If your dog falls between two sizes, we generally recommend choosing the larger size for a more comfortable fit.
If you're unsure which size is right for your dog, our team is happy to help. Contact us before placing your order, and we'll be glad to recommend the best fit based on your pet's measurements.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To request a return, please contact us at info@sunhound.com .
Please note that returns must be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items returned without first requesting authorization will not be accepted.
Please inspect your order as soon as it arrives. If your item is defective, damaged, or you received the wrong product, contact us immediately so we can evaluate the issue and make it right.
Certain items cannot be returned, including:
If you have questions about a specific product, please contact us before requesting a return.
The fastest way to receive a different item is to return the original product. Once your return is approved, you can place a new order for the replacement item.
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing justification. Returned items must be unused, in their original condition and packaging, with tags attached and accompanied by proof of purchase.
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be processed automatically to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at info@sunhound.com .
