Sunhound
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
How to Start a Return
To request a return, please contact us at
info@sunhound.com
.
Please note that returns must be sent to the following address:
[INSERT RETURN ADDRESS]
If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items returned without first requesting authorization will not be accepted.
Damages and Issues
Please inspect your order as soon as it arrives. If your item is defective, damaged, or you received the wrong product, contact us immediately so we can evaluate the issue and make it right.
Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (food, flowers, or plants).
- Custom or personalized products.
- Personal care and beauty products.
- Hazardous materials, flammable liquids, or gases.
- Sale items.
- Gift cards.
If you have questions about a specific product, please contact us before requesting a return.
Exchanges
The fastest way to receive a different item is to return the original product. Once your return is approved, you can place a new order for the replacement item.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing justification. Returned items must be unused, in their original condition and packaging, with tags attached and accompanied by proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be processed automatically to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at
info@sunhound.com
.